List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Develop product knowledge. | 1.1 Source, interpret and maintain current information on beauty products and services. 1.2 Compare competitor and own salon’s beauty products, treatments, services and pricing structure. 1.3 Develop knowledge of organisational product and service range and prices. |
2. Recommend salon services. | 2.1 Discuss beauty requirements with client. 2.2 Identify factors that affect client suitability for services. 2.3 Recommend salon services and book client appointment. |
3. Prepare client for product demonstration. | 3.1 Check readiness of service area and availability of product stock. 3.2 Identify client requirements and select suitable products. 3.3 Protect client clothing from product spillage during demonstration. 3.4 Cleanse skin area for demonstration if required. |
4. Demonstrate beauty care products. | 4.1 Apply selected products explaining product application, benefits and features, as required. 4.2 Respond to client queries. 4.3 Evaluate recommended product with client. 4.4 Follow up on product performance or treatment outcome with client as required. 4.5 Clean and restock service area for next service. |
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
present information on a new product or service demonstrating knowledge of:
features and benefits
availability
typical clients that will benefit
advise and sell six products and services to clients with differing product and service requirements demonstrating:
ability to identify client needs and constraints
selection of suitable products or treatments
presentation of features and benefits
demonstration of products
responses to client questions.
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
legal requirements relevant to advice and sale of beauty products and services:
federal, state or territory and local health and hygiene regulations relevant to product demonstration
skin penetration regulations and requirements
anti-discrimination legislation
consumer legislation
organisational policies and procedures relevant to the sale of products and services
effects and benefits of professional product ranges for:
nail care
make-up
skin care
effects, benefits and contraindications to the following treatments:
manicure and pedicare
facial services
body services
hair reduction services
factors that affect suitability of organisational services and products to client needs:
allergies and sensitivities to ingredients in skin care
budgetary and time constraints
client ability to follow home care advice
contraindications
ethical considerations
specialised product knowledge:
contraindications
causes of skin sensitivities or allergies
basic ingredients or materials in products
complementary products and services
features and use of products
ordering procedures
products in workplace range
shelf life and use-by date
stock availability
storage requirements
warranties.
Skills must be demonstrated in a beauty industry environment; this can be:
a beauty industry workplace or
a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.
Assessment must ensure access to:
paying clients, both new and regular, with different beauty products and services requirements, who have the expectation that the services provided reflect those of a commercial business
hand washing facilities:
basin
hot and cold running water
liquid soap
single use towels or hand dryer
relevant workplace documentation:
blank client records
organisational policies and procedures relevant to selling products and services
manufacturer instructions for equipment
safety data sheets for cleaning products and, where applicable, for treatment products
product manuals listing product ingredients, formulations, labelling and guidelines for use
salon treatment menus and prices.
Assessment must ensure use of:
beauty products from a comprehensive professional range:
nail care
make-up
skin care.
Assessment activities that allow the individual to:
provide advice within commercially realistic speed, timing and productivity
demonstrate competency in an environment reflective of real work situations
manage tasks and contingencies in the context of the job role.
Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:
hold a qualification as a beautician or beauty therapist
have worked as a beautician for at least three years where they have applied the skills and knowledge of this unit of competency.